News — SF Express

由2022年3月18日起，順豐香港將進一步恢復上門收派服務，由現時的工商區域，擴大恢復至住宅及偏遠地區（部分指定地區樓宇除外）^。詳情如下︰

1. 有關最新上門收派服務︰

由3月18日起，除以下指定地區的樓宇外^，順豐香港將進一步恢復上門收派服務。至於所有隔離中心、社區治療設施、過去14天内曾有確診個案的樓宇的收派服務仍然暫停。

由於上述指定地區的樓宇暫不適用於是次恢復上門收派服務調整，如客戶寄件或收件地址位屬指定樓宇，仍可選用公司的自寄或自取服務，透過順豐營業點、順豐站或智能櫃等1,000個網點寄件或取件，時效比較可控及便捷。

•  順豐營業點地址及營業時間請按此。
• 順豐站地址及營業時間請按此。
• 順豐智能櫃地址及營業時間請按此。

而客戶在順豐香港SFHK APP、 WeChat及官網下單時，如地址屬指定樓宇範圍，會有提示訊息顯示「上門收派暫停」語句提醒客戶。如使用順豐網點，客戶須在下單時於寄方或收方地址欄填寫順豐網點代碼，更可透過順豐香港官網及SFHK APP「查件」功能，查閱快件實時狀態，了解快件最新情況。

2. 有關快件截單時間：

- 工商區域標示於順豐特快本地件速度升級地圖内的綠色區域位置。

- 住宅偏遠區域的截單時間調整只適用於順豐特快本地件速度升級地圖内標示為紅色的區域位置。

面對疫情持續嚴峻，順豐香港和員工一直堅守崗位，在充滿挑戰的環境下盡力維持服務。公司會繼續密切關注疫情發展以作出適時的服務調整，我們再一次衷心感謝客戶的支持和體諒。

  e78 still try our best to provide the best service. In view of the latest epidemic situation, there will be some adjustments to the provision of postal services.

SF Express

Latest Service Arrangements under the Epidemic – Suspension of To-door Delivery Services

A. To-Door Delivery Services

1. The current epidemic has affected the operation of delivery to various degrees. The transit time of all shipments will not be guaranteed, we sincerely thank customers for their great understanding.


2. Starting from 5 March 2022, to-door services will be suspended until further notice. Understand customers will have the needs on delivery services, we encourage our customers using self-pick up and drop off services at more than 1,000 SF network points including SF Business Stations, SF Stores, SF Service Partners (There will be more Convenience Stores joining the SF network, providing more location options for customers in using our services) and SF Lockers to avoid waiting, also the timeliness of using this service is more controllable and convenient. During this difficult period, the company is facing rapid rise of operation costs, but the company continues to adhere customer-oriented principle, no additional surcharges will be charged on top of the self-drop off and pick up services and keeping the service fees unchanged, overcoming difficult times with customers.

Please click here for the address and business hours of SF Business Stations.
Please click here for the address and business hours of SF Stores.
Please click here for the address and business hours of SF Lockers.


3. Customers can learn more about the real-time status of their shipments from "Tracking" function on SFHK's official website and SFHK APP.

Hong Kong Post

With effect from Thursday (March 3), all post offices will open at 9.30am from Monday to Saturday with the closing hours remain unchanged at 4pm (Monday to Friday) and 1pm (Saturday), except Causeway Bay Post Office and Peak Post Office which will remain unchanged. The service of mobile post offices (No. 1 and No. 2) will be temporarily suspended.

In addition, 25 designated post offices will only provide services on Wednesday and Saturday, with details listed in the Annex. Members of the public can access postal services at other nearby post offices in the districts. For the locations of the post offices, please refer to the following link: hongkongpost.hk/en/about_us/network/post_offices/index.html#list.

Arising from cases of preliminary positive/positive for COVID-19 in the postal operations team and the subsequent disinfection of the premises and mails concerned, some postal services (including iPostal Stations, iPostal Kiosks and mail collection from posting boxes) will be affected despite our best efforts to minimise its impact. We apologise for the inconvenience caused.

2022.3.4

Temporary closure of Post Office