Dear Customers,
Due to sudden changes in U.S. tariff policies, we regret to inform you that we will temporarily suspend all shipments to the United States until further notice.
📌 U.S. Tariff Policy Changes
On February 1, 2025, U.S. President Donald Trump announced a new trade policy under the International Emergency Economic Powers Act (IEEPA). Effective February 4, 2025 (12:01 AM EST), all goods imported from China and Hong Kong will be subject to an additional 10% import duty, and the $800 De Minimis tax exemption will be eliminated.
⚠️ Impact on Orders:
• Orders shipped after February 4, 2025 (12:00 PM China Time) may be subject to import duties, with an additional 10% tax imposed on top of existing tariffs.
• Depending on product categories, the final tariff rate may range from 10% to 60% or higher.
🚨 Order Suspension & Processing Arrangements 🚨
📍 Effective immediately, we will suspend all new orders bound for the U.S. until further clarification on tariff policies.
📍 For orders already placed:
• As Hongkong Post has yet to confirm procedural details, we will evaluate and decide whether to use alternative couriers (e.g., DHL, UPS) or continue with postal shipping.
• Due to high order volumes, processing will be done in batches, and we expect to complete the necessary adjustments by Monday or Tuesday next week. We will notify affected customers accordingly.
• If import duties are applied to your package, we will share part of the cost with customers based on case-by-case evaluations due to this unexpected situation.
• We will also minimize the declared value of goods during customs clearance to reduce potential tax burdens. If you receive an import tax notification, please contact us immediately for assistance.
📢 Our Response Measures
✅ Continuously monitoring U.S. tariff policy updates and providing the latest information to customers.
✅ Exploring alternative shipping solutions to ensure smoother deliveries in the future.
✅ Providing support for tax-related issues, assisting customers with customs clearance where possible.
🔄 Alternative Options & Customer Choices
While U.S. shipping is temporarily suspended, customers may consider the following options:
1️⃣ Shipping to an alternative address – If you have a valid shipping address in Canada, Europe, or other regions, you can place your order and have it shipped there.
2️⃣ Pre-order & hold shipment – If you wish to secure your desired products, you can contact us to reserve stock, and we will prioritize shipment once the situation stabilizes.
We sincerely apologize for any inconvenience caused by these policy changes and appreciate your patience and understanding. If you have any questions, feel free to contact our customer support team.
📍 E78 Shop Official Contact Information:
📞 Phone: +852 23294568
💬 WhatsApp: +852 52257784
📧 Email: e78shop@e78.com.hk
🌐 Official Website: https://e78shop.com
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