Notes on return items

Goods exchange

If you have received the goods encounter the following situation and in accordance with the terms of the return items, we are happy to replace the goods for you:

A. flawed product (see Note 1 for details)
B. size not fit.
C. errors caused due to the negligence of the shop (such as: sent wrong goods)

Apart from above, there is no exchange or refund on product and service.


Terms on goods exchange


  1. Unless the problems or errors are caused by e78 shop, all the goods sold are not refunded.
  2. Returned goods must be in brand new and unused condition.
  3. Once goods are used, modified, assembled, installed or any damage caused by improper use, goods are non-refundable;
  4. All sales items are non-refundable.
  5. Goods are only allowed to exchange for 1 time if due to size problem.
  6. In case the exchanged goods are sold out, you can select other goods to be replaced and pay the difference (if any);
  7. e78 shop reserves the final decision rights for goods exchange;
  8. e78 shop reserves all the right of amendments to the terms and conditions at any time, without prior notice.


Methods to exchange goods


A. Hong Kong customers


  • Visit the shop in person - you may bring the goods and official sales receipt to replace the goods within seven days from day of purchase.
  • We recommend you to give us a call in advance to ensure goods are in stock.



B. Mainland China and Overseas customers


  • For any goods replacement due to size problem or goods flawed, please email us the reason first. For size replacement, please indicate the size want to replace.
  • Once we notify you the goods you want to exchange are available, please kindly send back the original goods to us for exchange immediately.
  • Please aware all the transportation risks are borne by customers. We take no responsibility for any damage or missing caused during transportation.
  • Once we confirm receipt of your returned goods, we would inform you by email and advise you if the returned goods are compliance with our terms and conditions of return items.
  • Once confirm all the details, the shop will send out the replacement goods to you as soon as possible.
  • In case the exchanged goods are sold out, you can select other goods to be replaced and pay the difference (if any).
  • You will be responsible for all transportation costs and bear all the transportation risk.


e78 shop bears no cost for exchange goods if no special arrangement has been granted from the shop before.



Refund policy (only applies to Mainland China and Overseas customers)

If the error is caused by our negligence (for example: sent a wrong item or in wrong volume), you can choose to return the goods and get the refund. For more detail, please kindly refer to the shop.

If you have any problems on return items please contact the shop immediately, we are more than happy to answer your query as soon as possible.

Note 1: Flawed goods do not include any color or goods do not meet your expectations or imagination. It also excludes any damage caused during transportation.

This Notes on return items has been translated into English. If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.

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