If you have received the goods encounter the following situation and in accordance with the terms of the return items, we are happy to replace the goods for you:
A. flawed product (see Note 1 for details)
B. size not fit.
C. errors caused due to the negligence of the shop (such as: sent wrong goods)
Apart from above, there is no exchange or refund on product and service.
Terms on goods exchange
Methods to exchange goods
A. Hong Kong customers
B. Mainland China and Overseas customers
e78 shop bears no cost for exchange goods if no special arrangement has been granted from the shop before.
Refund policy (only applies to Mainland China and Overseas customers)
If the error is caused by our negligence (for example: sent a wrong item or in wrong volume), you can choose to return the goods and get the refund. For more detail, please kindly refer to the shop.
If you have any problems on return items please contact the shop immediately, we are more than happy to answer your query as soon as possible.
Note 1: Flawed goods do not include any color or goods do not meet your expectations or imagination. It also excludes any damage caused during transportation.
This Notes on return items has been translated into English. If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.